Customer Service and Support Contact Information:

Email: customerservice@bcianswers.com
Telephone: 601.898.1890 or 800.748.6317 / Then Option 2
Customer Service Information Sheet: Customer Service – Call Handling Procedures

Service Desk Request Form:

If it is after hours and your request is an emergency, please call the direct support Line: 601.898.1890 or 800.748.6317 / Then Option 2

Company Name (required)

First Name (required)

Last Name (required)

Email (required)

Phone (required)

Priority Level (required)

Priority Level Definitions:

  • Priority 1 - CRITICAL - Production systems are down, causing critical impact to business operations if service is not restored quickly. BCI commits substantial resources around the clock to resolve the situation
  • Priority 2 – MAJOR - Production systems are severely degraded, impacting significant aspects of your business operations. BCI commits full-time resources during business hours to resolve the situation (8am-5pm central M-F excluding holidays)
  • Priority 3 – MINOR - Productions systems are degraded. Functionality is noticeably impaired, but most business operations continue. BCI commits resources as available during normal business hours (8am-5pm central M-F excluding holidays)
  • Priority 4 – INFORMATIONAL - Customer requires assistance but daily operations are not affected. BCI places these requests into a standard job queue for research and response. Calls are generally returned within 48 hours.

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