Ridgeland, MS, July 29, 2009 — Business Communications, Inc (BCI) announced today that it has achieved a Customer Satisfaction Excellence Gold Star from Cisco. This designation recognizes BCI for delivering outstanding customer service to customers in the Southeast Region of the U.S.
“BCI is honored to receive this prestigious recognition from Cisco. It speaks to the hard work and dedication of our employees to ensure our customers experience the highest level of service and expertise available to them,” said Tom Hinds, President and COO of BCI.
“Customer service is a cornerstone of the Cisco Resale Channel Program. We are pleased to recognize and congratulate BCI for achieving outstanding customer satisfaction,” said Edison Peres, senior vice president of the worldwide channels go-to-market group at Cisco.
Cisco measures the customer satisfaction levels achieved by its Gold, Silver, and Premier Certified partners based on regional target goals, providing a weighted average of a partner's pre- and post-sales support over a rolling 12-month period. Partners that achieve outstanding customer satisfaction are awarded the Customer Satisfaction Excellence Gold Star and can be found using the advanced search menu in the Cisco Partner Locator.
The Cisco Resale Channel Program provides a framework for partners to build the sales, technical, and Cisco Lifecycle Services skills required to deliver Cisco solutions to end customers. Through the program's specializations and certifications, Cisco recognizes a partner's expertise in deploying solutions based on Cisco advanced technologies and services. Using a third-party audit process, the program validates partner qualifications such as technology skills, business best practices, customer satisfaction, and presales and postsales support capabilities—critical factors in choosing a trusted partner.
Business Communications, Inc. is a total technology provider that features a comprehensive range of products and innovative services for multi-location universities and medical centers, government entities, financial institutions, manufacturers, corporations, and retail outlets. BCI designs, implements, manages, and maintains information technology systems, covering all aspects of wireless technology, networking, internet services, IP telephony, security, storage, structured cabling, business software, hardware maintenance, IT outsourcing, support, training and education for its clients. Based in Ridgeland, Miss., BCI employs over 180 people in offices throughout the southeast including Jackson, Gulfport, Birmingham, Mobile, Little Rock, Memphis, Shreveport and New Orleans.
Cisco, the Cisco logo and Cisco Systems are registered trademarks of Cisco Systems Inc. in the United States and certain other countries.
